Easy Consult

L1 Desktop Support Engineer with German- София
Our client is one of the fastest-growing technology companies. Due to its continuous growth, we
are currently looking for an energetic and motivated individual to join the team as a:

L1 Desktop Support Engineer with German

Position Overview:

Within the cluster Workplace and unified Communications, we provide a global end-to-end operation of workplace services (hardware and software at the workplace, MyCom, all phones, collaboration tools, SharePoint) and customer-oriented continuous innovation. This includes vendor/supplier/outsourcing management (e.g. DXC, BT) as well as strategic development of workplace services; product and hardware management up to various service offerings regarding end-user support or digitalization activities.

Essential Job Functions:
Processing of incidents and requests according to agreed SLA
Accept end-user phone calls and classify incidents and requests
Escalation to the next higher level if required
Initial solution as far as possible, if necessary, taking account of costs, within agreed service levels
Documentation and update of incidents and re-quests
Coordination of hardware orders
Creation, maintenance, and updating of relevant tech-desk documents and processes
Maintenance of existing documentation; FAQ/Knowledge Base
It user consulting: Help with faults or inquiries about IT
User support for the creation of requests, e.g. for backup and restore requests
User administration (mailboxes; software distribution; user accounts; lock/reset Password

Educational Qualifications and Experience:
Education: University, Technical College or comparable professional experience
Role Specific Experience: 1+ years of experience
Experience in customer and desktop support
MS Windows аnd Microsoft 365 related tasks experience
ITIL understanding

Required Skills/Abilities:
Excellent level of German (written and spoken) minimum B2, preferred C1
Customer / service-oriented manner
Good team player with high ability to work in cross-locational and international teams

We are waiting for your updated CV in English!

All applications will be treated in strict confidentiality. Only shortlisted candidates will be contacted.

Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339 from 30.08.2017
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Инженерни дейности
Населено място:
Гр. София
Easy Consult
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за Easy Consult може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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