Easy Consult

Technical Support Specialist with German or French- София
Currently we are seeking for a Technical Support Specialist with German or French for our client, which is one of the biggest software companies and provider of technical support and BPO services.

The role:
To provide customers support in terms of services / software / network / hardware or products in languages German/French and English at advanced level. To receive requests, to analyze them and to solve them depending on the degree of priority and within an optimum time, according to the agree procedures and standards.

Main Activities:
Providing L1 Technical Support to solve requests on the phone, by e-mail or requests sent online;
Follows the progress of all aspects: appropriate documentation and processing of the ticketing operation;
Troubleshooting software, software-related problems and other computer related peripherals providing resolutions where possible;
Working in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met;
Experience and expertise:
Fluency in German/French and very good command in English;
Problem solving ability
Have knowledge/experience of supporting Windows and MS Office products or excellent technical background;
Be a person who has strong analytical, technical, problem solving and organizational skills.
The company offers:
The company offers:
Work in a fast growing global technology company;
Chance to develop your technical and language skills;
Satisfactory remuneration package;
Еxcellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time;
Various opportunities for professional growth;
Food vouchers, additional health insurance.

Easy Consult has stood for quality and innovation on the Bulgarian Human Resources Solutions market with uncompromised recognition since 2004. Throughout the years, we have accumulated thorough understanding for a wide range of businesses - from Retail and E-commerce through Production, Services or Transportation and Logistics. Always alert to external environment, Easy Consult has ensured a full functional expertise and successfully built up an IT Recruitment team of skilled and technically aware professionals in addition to its Non-IT Recruitment business line.

All applications will be treated in strict confidentiality. Only shortlisted candidates will be invited to an interview.
Easy Consult Company LTD - Recruitment Agency (license № 2339 from 30.08.2017)
Изисквания към кандидата

Езикови познания:

Трудов опит:
Без професионален опит

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Трудово възнаграждение:
От 2200 до 3000 лева на месец

Бизнес /консултантски услуги
Населено място:
Гр. София
Easy Consult
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за Easy Consult може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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