Spotify Non-Voice Support with German and English (Remote within Bulgaria) - Fixed Term Contract

About Sutherland

At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!

What You'll Do (Non-Voice Support Only):

Provide email and chat support (no phone calls!) to platform users
Answer common "how-to" and FAQ-type questions
Assist with account management and payment-related issues
Guide users through troubleshooting steps with patience and clarity
Fixed Term Contract from 6th of November till 23rd of December

What We’re Looking For:
Fluency in German (C1 level) and English (C1 level)
Valid EU work permit – required to work in Bulgaria
Availability to work flexible shifts, including weekends
Previous customer service experience – a plus, but not a dealbreaker
Excellent communication skills – as smooth as a jazz saxophone solo
A positive, problem-solving attitude – even on the toughest tracks

What You’ll Get:

Fully remote training and work from anywhere in Bulgaria
Food vouchers and Multisport card (partially covered)
Performance bonuses
World-class training and career growth opportunities
Digital HR services and 24/7 psychological support

Why Join Us?
Fully digital onboarding and contract signing
Recognition and referral programs
Engaging employee events and wellness initiatives
Learning platforms and certification support
Exposure to global business and an inclusive, multicultural environment