Spotify Customer Service Expert with Turkish and English- София

Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural team for our Spotify client.

Spotify is a leading music streaming service provider, with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs. As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions. Spotify is currently available in 180+ countries.
You support Spotify with E-mail support and through a messaging system (non-voice support) - no calls!


Your Tasks:
Providing Chat support for our clients;
Answering to ,,How to” and ,,FAQ” questions;
Assisting with account and payment-based questions and problems;
Providing assistance with troubleshooting.
Qualifications
Excellent Written skills in Turkish (C1)
Good Verbal & Written skills in English (B2 or above)
Previous Experience in Customer Service is a plus;
Availability to work on shifts, including weekends.
For candidates based in Sofia, occasional visits to the office will be required.
Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution;
Positive attitude and great interpersonal skills, with a “can do” attitude
Providing assistance with troubleshooting.

Qualifications
Excellent Written skills in Turkish (C1)
Good Verbal & Written skills in English (B2 or above)
Previous Experience in Customer Service is a plus;
Availability to work on shifts, including weekends.
For candidates based in Sofia, occasional visits to the office will be required.
Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution;
Positive attitude and great interpersonal skills, with a “can do” attitude

You will Get:
Long-term job security with permanent contract;
Additional health insurance and life insurance;
21 days of paid annual leave
1.5h paid breaks per day;
Food vouchers;
Clear career path within the company;
Ability to work from home;
Extremely competitive salary; 
World-class on-the-job training;

MORE reasons to join our TEAM

Fully digital employee services through eSignature; 
Employee assistance program, including 24/7 access to psychological support;
Employee discounts portal, featuring over 20 exclusive discounts; 
Employee referral program; 
Rewards and recognition program; 
Relocation package if you are relocating from another city or country; 
Multisport card partially covered by the company; 
In-house learning and development portals with training options for Certification; 
Multiple events organized in the office for employee engagement as well as wellness initiatives; 
Gift for birth or adoption; 
Corporate social responsibility events and team buildings;
Exposure to global business knowhow.

If you've got the language, the attitude, and the passion — we can't wait to hear your rhythm. Apply now and join the Spotify customer experience tour!