Обява
Sutherland

SUBJECT MATTER EXPERT
Описание
NOW HIRING

SUBJECT MATTER EXPERT

Are you ready to take your career to the next level?
Looking to make a change TODAY?

We want to meet YOU!


Currently Sutherland is looking for a Subject Matter Expert who will be responsible for assisting and serving as a back-up to the Supervisor in coaching, leading, and developing a successful and cohesive team of Technical Support Consultants.



ABOUT THE ROLE:
Provide feedback to the TSEs & Team Lead(s)
Do a daily scrubbing of open cases to assure adherence to processes and troubleshooting methodology
Collate the top issues for the day, do research on the issues and provide relevant resolution to the consultants
Communicate with the client for any clarification or updates on technical aspects as well as process
Identifying the training needs and providing the inputs to the training team
Work closely with the team manager, quality, SMEs and team members and utilize their roles to effectively drive the performance of the team
Conducts daily team huddles, share updates, performance statistics, appreciations etc.


ABOUT YOU:
2 years of experience in an Enterprise Technical Support account
At least 6 months of experience as a Subject Matter Expert
Excellent knowledge of English and preferably a second European language
Good knowledge in computer technologies and networking
IT related Certification (Microsoft, Cisco, CompTIA, others)
Understanding of SAN & NAS hardware and protocols
Ability to use all internal tools effectively
Ability to develop and deliver coaching/feedback to CSE's
Good working knowledge of Business reporting (MS Excel including plotting graphs, etc.)


WE WILL GIVE YOU:
Very competitive salary
Attractive performance incentives
Top-notch training
Other than the statutory taxes, we also offer our employees a unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation Allowance
Employee recognition programs
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Средно управленско ниво

Категория:
Администрация
Държава:
България
Населено място:
Гр. София
Адрес:
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Дата:
11.Май.2018
Организация:
Sutherland
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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