Shared Services Dispute Coordinator with German and English (Hybrid /shifts)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a global bottling company that produces and distributes a variety of
beverages across many countries, we are looking for – Shared Services Dispute
Coordinator with German and English (Hybrid shifts).

Responsibilities:
*Builds strong partnerships with business units, supporting smooth integration of dispute
resolution processes;
*Aids the transition team in transferring discrepancy-related and Customer to Cash (CTC)
tasks to Shared Services;
*Delivers high-quality service to key stakeholders — customers, vendors, staff, management,
and regulators;
*Ensures compliance with internal policies, including approval flows and financial rules;
*Manages customer queries efficiently, resolving them promptly and escalating when needed;
*Handles urgent complaints swiftly and appropriately;
*Cooperates with the Dispute Management Team to resolve issues per set procedures and
timelines.

Qualifications:
*Bachelor’s degree or equivalent;
*Experience in a multinational or Shared Services environment;
*Strong command of German and English for effective communication;
*Customer-focused mindset with a dedication to service excellence;
*Clear and professional communication skills, both written and verbal;
*Team player with initiative and a supportive attitude;
*Well-organized with solid time management and task prioritization abilities.

Our client offer:
*Flexible working allowance for internet and transport expenses;
*Monthly food vouchers provided;
*Paid leave, with additional days added based on years of service;
*Additional health insurance with a premium coverage plan;
*Annual performance evaluation, with the possibility of a salary increase, promotion, and
performance bonuses;
*Standard working hours with a hybrid work model (Monday – Friday, 09:00 – 18:00);
*Extra days off for volunteer work.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).