Systems Monitoring Specialist with German

We’re hiring and looking to connect with you for a hybrid role as an Systems Monitoring Specialist for HP account with German at TTEC.

About TTEC:
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As we highly value our employees, we offer:
Extensive training programs;
Flexible hours with shifts across Monday–Sunday in a 24/7 operation, so you can balance work with your passions;
Additional health insurance and reimbursement for medical and dental services;
Environment that stimulates achievement and excellent customer service;
Access top notch business best practices;
Work in a challenging and pleasant business environment.

What You’ll be Doing:
As a Systems Monitoring Specialist, you will play a key role in ensuring the stability and performance of our customers’ IT infrastructure. You will monitor systems, respond to incidents, and collaborate with cross-functional teams to maintain service excellence.

On a typical day, you’ll:
Proactively monitor customer IT environments 24/7, identifying and addressing issues before they escalate;
Respond to support requests, troubleshoot incidents, and coordinate with engineering teams for resolution;
Manage customer expectations with professionalism and clear communication;
Maintain accurate case documentation and ensure timely follow-up;
Contribute to internal process improvements and quality initiatives;
Support internal tools and automation efforts to enhance monitoring capabilities;
Communicate effectively with both technical and non-technical stakeholders.

What You Bring to the Role:
University degree or in process of obtaining;
At least 1 year of experience in a customer support environment;
Fluency in English or German, both written and spoken;
Strong analytical and problem-solving skills;
Ability to follow structured processes and adapt to dynamic situations;
Excellent interpersonal and communication skills across all levels and regions.

Submit your application today by clicking on the Apply Online button.

Please send us your CV in English. Only short-listed candidates will be invited for an interview.

All documents will be treated with the highest level of confidentiality.

Only short-listed candidates will be invited for an interview.