E-Commerce Customer Service Representative with Italian & English

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.

As an E-Commerce Customer Service Representative with Italian and English working onsite in Sofia, Bulgaria, for a potential upcoming engagement, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing:
As an E-Commerce Customer Service Representative, you’ll manage inbound and outbound customer interactions across multiple channels, ensuring a seamless and positive customer experience. We strive to offer the very best levels of customer service and believe "what we say and how we say it" leaves a lasting impression on our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

During a Typical Day, You’ll:
Respond to customer inquiries via tickets, email, chat, and calls with timely and accurate support;
Handle live and callback scheduling to meet customer needs efficiently;
Make outbound calls to resolve issues and enhance satisfaction;
Monitor and respond to product reviews, gather feedback, and offer solutions;
Process refunds and returns per company policy for a smooth customer experience.
What You Bring to the Role:
Fluency in Italian and English, written and spoken;
Proven proactivity, eagerness to learn and improve;
Capability to identify the optimal solution for every situation;
Keen attention to detail coupled with excellent communication skills.
Previous experience in a customer-facing environment would be considered as an advantage.

As We Highly Value Our Employees, We Offer:
Flexible hours with shifts across Monday–Sunday in a 24/7 operation, so you can balance work with your passions;
Attractive salary to live your best life plus bonus based on performance;
On-Boarding training to elevate your skills;
Additional health insurance and reimbursement for medical and dental services;
Food vouchers from the first month + corporate discounts;
Career growth and lots of learning opportunities for aspiring minds;
Knowledgeable, encouraging, supporting and present leadership.

A Bit More About Your Role:
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

Submit your application today by clicking on the Apply Online button.

Please send us your CV in English. Only short-listed candidates will be invited for an interview.

All documents will be treated with the highest level of confidentiality.