Телетек Европа ЕООД

Team Leader with French/German OR Italian- София
TTEC [previously known as Teletech], is the fastest growing BPO Company on the Bulgarian market. Our experience allows us to provide services to leading local and global clients.

When you join our team, you are more than just an employee. You are a member of the TTEC family. That's why we offer benefits and perks that support your quality of life, goals and future needs.

We offer:

Extensive training programs;
Environment that stimulates achievement and excellent customer service;
Competitive remuneration package;
Access top notch business best practices;
Work in a challenging and pleasant business environment.

Role Description:

In this role you will be responsible for the day-to-day management, motivation & development of a team of Customer Associates. You will be responsible for supporting the associates in achieving challenging goals and developing their knowledge and career within TTEC. Team Leaders are also involved in the management of projects related to improving the efficiencies of the Contact Centre.
They will lead by example with a focus on ensuring a highly motivated team that consistently meets and exceeds targets and objectives.

Duties & Responsibilities:

Develop team, including new hire and on-the-job training, motivation and coaching to reinforce required skills;
Ensure schedules are managed efficiently and in a timely, cost effective and accurate manner;
Review team performance and delivers monthly performance reviews;
Coach staff on performance management improvement;
Deal with all disciplinary matters in a timely and effective manner, where directed, as provided for within the set company policies and procedures;
Exhibit a thorough understanding of the project business and strategy;
Adherence to budget requirements;
Ensure leadership and management of the team in a manner consistent with TTEC's goals, values and objectives;
Provide required direction to a team of Customer Service Representatives to ensure service coverage and quality contact objectives are consistently achieved;
Client relationship management;
Partner with internal departments, including TA, WFM and the wider Operations management team, as well as other global TTEC sites.

What do you need?
Fluency in one of the following languages - French/German or Italian;
Fluency in English;
Experience in providing coaching and feedback;
Excellent interpersonal and communication skills to liaise with customers & team members;
Strong time management skills and the ability to prioritise a busy workload;
Strong customer focus and a proactive approach to continuous improvement of the customer experience;
Contact center experience will be an advantage;
A recognized Management qualification and experience in interacting with external clients and developing these relationships will be considered advantage.

Click on the Apply button to let us know about you.
Please send your CV in English.

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
Изисквания към кандидата

Езикови познания:
Чешки език

Трудов опит:
Без професионален опит

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

Мениджмънт, бизнес развитие
Населено място:
Гр. София
Business Park Sofia, Bldg. 3, FL 3 Sofia 1766, Bulgaria
Телетек Европа ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Телетек Европа ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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