First Level Operational support- София
We are looking for a tech-savvy person who will be the point of contact between the customer support team and IT specialists at TBI's Mobile app team!

Become a part of a unicorn success story of building a digital neobank in Europe. You have once-in-a-lifetime opportunity of working on the technical improvement of our product , creating the ideal app experience and optimizing the consumer’s experience as a whole for a digital bank.

Do you:
Have experience on a customer/technical support role?
Have banking exposure – either in a similar organization or in a BPO company as part of a financial project?
Start your day checking the latest fintech tendencies and developments?
Love communicating and helping resolve complex issues?
…then we have an exciting career opportunity for you!

We are looking for a “First level Operational support” to join our Mobile app team!

What will also be helpful is:
Broad experience in supporting various business activities (multinational, fast-paced environment would be considered an advantage!)
Good knowledge of end-to-end banking processes and procedures
Fluent level of English
Attention to details and good problem-solving skills
Excellent interpersonal skills
Good written and verbal communication skills

Оnce here you will…
Providing first level of support for investigating cases in our internal systems reported by the customer support team
Resolving issues our customers face (around 50 cases per week)
Escalating to a higher level of support when necessary
Acting as a point of contact between the customer support team and software developers – coordinating customer’s problems, sending requests and tracking
Making sure that the customer’s issues are addressed timely and with professional manner
Making sure clear communications are established with with the technical team, and assume responsibility for delivering high-quality service to our clients

What we offer:
Opportunity for career development in Bulgaria’s most profitable & efficient bank (K10)
A friendly environment & team of passionate multinational professionals
Be part of am exciting fintech project, related to mobile app development and improvement
Additional social package (health insurance, multisport card, preferential terms on our products)
Great office location in Lozenets, near metro station. The office that you do not have to visit every day. Yes, we are flexible and love our people working from home.

If this sounds like something you’d be interested in, we'd love to hear from you!
To apply for this position, please send us your CV in English.
Only shortlisted candidates will be contacted for interview.
Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции

Банково дело
Населено място:
Гр. София
гр. София, кв. Лозенец ул. Димитър Хаджикоцев 52-54
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за ТИ БИ АЙ БАНК ЕАД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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