Head of Cards & Payment Instruments- София
Head of Cards & Payment Instruments
About TBI:

TBI Bank is a fully licensed consumer and SME focused bank operating in Bulgaria and Romania. We are recognized as the most profitable bank in Bulgaria in 2017 (Capital K10). TBI Bank is owned by TBIF Financial Services, a 4finance Holding company.

Overall purpose and role:

This role requires strong experience within Financial Services, with knowledge of cards, payment products, wallets, current account services, utility payments, who is able to work within a small team with big ambitions. The role holder needs to be able to deliver objectives with very limited supervision, to think on their feet and make decisions along the way, while building strong partnerships internally and externally.

Key objectives:
Develop cards, payments & transactional banking business of TBI from scratch, to fit in the overall organisation strategy and objectives.
Develop new value added products and services related to the area of responsibility & set up the right pricing and product position in the market.
Add value added services to the Current Account customers, such as: P2P transfers, utility payments, money transfers, etc...
Use the existing sales channels and identify new alternative ones, to fit the customer needs and expectations
Meet the P&L objectives by ensuring the sales and the costs budgets are achieved
Ensure customer activation, product usage and proper lyfecycle management
Ensure proper customer servicing and customer satisfaction, by focusing on the customer lifecycle with TBI
Stay up to date with the industry trends in terms of cards, payments and transactional banking services
Stay up to date with the industry rules and regulations
Ensure proper internal resources are allocated to the area of business coordinated
Continuesly search for business opportunities, inovation trends
Participate in the formulation of the Group’s strategy, as well as the action plans and budgets for the specific area of responsability
Personal Specifications:
Ability to work in a fast moving pace
Ability to communicate efectively horisontaly and vertically with various functions of the bank
Focus on leadership rather than on traditional hierarchy relationships
Clear ability to simplify and understand complex sittuations
Capacity to prioritise and make decisions with minimum supervision
Good English is a must
Good knowledge of card products, market sittuation, customer needs, industry trends & best practices
Problem solving & Customer oriented
Confortable in an IT related working environment
Stakeholder Management
Cooperate with B2B Sales Team to ensure proper delivery of the card products
Set up new sales channels in cooperation with Online Lending & Self Service Channels teams
Set up the right product in relation with the Product Management team
Properly manage campaigns and customer lyfecicle by working closely with the Customer Engagement team
Direct report to Head of Payment Instruments & Self Service Channels
Preferable experience:
3-5 years of experience in cards, payments, transaction banking
Experience in managing P&L
Experience in managing complex projects with inter departamental teams
In return, we will give you:
Working environment based on openness and team work;
Competitive remuneration with additional benefits (medical service, preferences on sport cards and banking products and discounts);
Career advancement in leading organization in its industry;
Excellent office location at the heart of the capital (Lozenets, close to metro station European Union).

The ideal candidate does not have to meet all the above criteria, but he/she will have to have energy, intelligence and integrity. All the rest can be trained and learned as we will grow together.

We kindly ask all prospective applicants to send us their CV in English.

TBI Bank is a fully licensed consumer and SME focused bank operating in Bulgaria and Romania. We are recognized as the most profitable bank in Bulgaria in each of the last three years (Capital K10). TBI Bank is owned by TBIF Financial Services, a 4finance Holding company.

Currently TBI Bank is challenging the established view of banking. We are now focused on becoming a next generation digital lender.


Your candidacy shall be treated confidentially in accordance with the LPDP. Only shortlisted candidates will be contacted for interview.

With the voluntary presentation of documents for job application in TBI Bank EAD it is considered that you give your explicit consent your personal data to be kept, processed and used for the purposes of the recruitment of the Bank.
Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции, Служители

Банково дело
Населено място:
Гр. София
гр. София, кв. Лозенец ул. Димитър Хаджикоцев 52-54
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за ТИ БИ АЙ БАНК ЕАД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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