IT Support Specialist- Варна

IKEA is a world leader in home furnishings with 433 stores worldwide and more than 211,000 associates.

Many companies, organizations and people together form IKEA. Everyone, idea and solution helps us to be good at what we do - to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them making people better every day.

IT Support Specialist

The Position:

• Administering, monitoring, supporting, and maintaining the company network and communication equipment to ensure the undisrupted operation of the company IT & Telecommunication systems
• Implementing all actions ensuring the store IT Systems security
• Implementing all necessary IT routines and procedures
• Providing first level support to all store users in IT related issues

Description of the Role:

• Provide 1st level support to all Store Navision CRM and Office Automation users;
• Monitor the smooth operation of Navision System and CRM;
• Personally commit to the fulfillment of all projects assigned with responsibility, within the defined time schedule, and according to the routines of the company;
• Prioritize user requests and respond to each one as soon as possible;
• Check on a daily basis the backup process of the Store;
• Check regularly and troubleshoot if needed the scheduled jobs running in Navision servers.

Position Requirements:
• University degree in Information Technology or relevant;
• Knowledge of MS Dynamics NAV ERP will be considered as an asset;
• Knowledge of Microsoft SQL RDBMS will be considered as an asset;
• Experience in Retail Business Processes and Systems will be considered as an asset;
• Good command of English and use of MS-Office;
• You are a results-oriented person, take initiative and have problem solving skills;
• You have very good planning and organizational skills, ability to multitask and meet deadlines;
• You enjoy teamwork and helping others to be successful in their tasks;
• You have very good communicational and presentation skills.

We offer
• Work on schedule at 8-hour day;
• Opportunities for development in one of the most successful retail companies worldwide;
• Initial training;
• Highly professional and fast working environment.

Additional benefits
• Discount in IKEA 15% and Intersport 20%
• Annual bonus, based on the store’s achievements;
• Additional health insurance;
• Holiday vouchers from internal initiatives.

Family benefits
• Voucher for birth of a child – 100 BGN;
• Voucher for marriage - 240 BGN;
• Voucher for child with excellent grades in school – 160 BGN;
• Voucher for a newly admitted student in university /child of our employee/– 320 BGN .

The CV should be only in English. Applications will be processed in confidentiality.
All qualified candidates will be asked to take a skills assessment test.