German-Speaking Customer Service Representative - 4/6/8 hours (Chat Support, Remote in Bulgaria)

Join Sutherland and Shape Great Customer Experiences

At Sutherland, we don’t just support customers — we build experiences that matter. For nearly four decades, we’ve been a trusted partner for global brands, delivering smart solutions through people, technology, and innovation. With a team of over 60,000 professionals worldwide and a strong presence in Bulgaria since 2008, we’re proud to help companies connect with their customers in over 20 languages.

Now, we’re growing again — and you can be part of this journey. We’re looking for friendly, detail-oriented team players who love written communication and want to work from home, providing chat support for one of the world’s largest online retailers.

What You'll Be Doing
Handling customer inquiries primarily through live chat
Assisting with questions about orders, accounts, deliveries, and product details
Solving customer issues using internal tools and offering step-by-step guidance
Ensuring every interaction is professional, friendly, and aligned with brand standards
Following established procedures and keeping quality a top priority
Passing on complex issues to the right teams for further support

We'd Love to See:
Strong written German skills (B2 level or above)
Confidence working with computers and learning new systems quickly
An eye for detail and clear, accurate writing
A genuine interest in helping people and solving problems
Self-motivation and the ability to manage your own workload
Flexibility to work shifts, including evenings and weekends

Why You'll Love Working with Us:
Work from wherever you feel most productive — 100% remote
Flexible shift options (4, 6, or 8 hours) to fit your schedule
Working hours between 08:00 AM and 01:00 AM
Competitive salary plus monthly performance bonuses
21 paid vacation days to recharge
Comprehensive benefits: health and social insurance, meal vouchers, transportation support
Paid training to set you up for success from day one
Opportunities to grow and build your career in an international environment
A positive team culture with recognition programs, fun activities, and rewards to keep the energy high

Ready to Join Us?
If you’re a strong communicator who enjoys helping people through chat and values the flexibility of remote work, we’d love to meet you. Apply now and start your journey with Sutherland!