Operations Manager with German- Варна

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Operations Manager to lead one of our amazing Projects in Varna

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The role of Operations Manager/ Service Delivery Manager requires a sound balance of solving for client customers, the client, program financials, and employees. Under the operations management umbrella, the candidate will oversee and be responsible for KPI performance, staffing/capacity planning, training, operations, quality, reporting, and employee engagement. The team member will interact with a variety of customers including front line consultants, Team Managers, Account Managers, Sutherland senior leaders, and the Client.

ABOUT THE ROLE

• Coordinate and communicate Contractual metrics and key deliverables with all Service Delivery Managers in each location;
• Ensure contractual metrics are met;
• For any contractual metrics which are not meeting targets, ensure action plans are developed and implemented by the respective account managers in each location;
• Plan workforce for each location based on the locked forecast and look-ahead;
• Coordinate all conversations and deliverables with the client;
• Hold weekly meetings with the stakeholders in each location to discuss action plans and the status updates;
• Hold weekly meetings with the silent stakeholders to discuss deliverables and action plans;
• Share best practices and learning from different locations to benefit others;
• Work on continual improvement projects for all locations;
• Streamline processes between the locations to ensure EMEA operates as a unit;
• Keep internal stakeholders updated on all happenings in the EMEA project

ABOUT YOU

• Similar experience in a leadership role is a mandatory - such as Operations Manager or Service Delivery Manager, etc.
• Excellent command of German, good command of English
• Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
• Strong analytical skills; the ability to interpret data, identify trends, and make suggestions for improvements
• A creative and resourceful approach to finding effective solutions to problems and situations
• The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Goal-orientation and the power to motivate teams to achieve exceptional results
• Proven track record of running large operations with exceptional performance Strong program P&L experience and client management skills

Life@Sutherland

• We offer a competitive salary
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards,
• Rewards and recognition programs
• Internal trainings following the leading global standards
• Career development opportunities in a big international company
• Great office location
• Team Building activities, Charity events and initiatives and many other company events.