Customer Support Specialist with German, French, Spanish or Czech

UpSkill is transforming traditional HR Services into exciting, engaging and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC, SDC Recruitment, Executive Search and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.

Currently, our client is a global business process outsourcing company with established operations in Sofia. They are looking for an open and dynamic individual to join their team as a Customer Support Specialist with German, French, Spanish or Czech.

Responsibilities:

Communicate with customers using chat, email, phone or a ticketing system (depending on the project requirements);
Provide first class online assistance for products, websites, software, etc.;
Respond to customer queries in timely and professional manner;
Track and maintain accurate information on the company database;
Implement and monitor the electronic invoicing process in the system;
Test and ensure that the clients are properly trained to use the system;
Closely collaborate with other team members or client representatives as per the project needs;

Requirements:

Excellent command of German, French, Spanish or Czech language:
Excellent commapnd of English language – written and verbal ;
Previous experience in a customer service environment;
Basic understanding of the purchase to payment process and knowledge of invoicing systems would be a huge advantage;
Excellent communication skills and pro-active approach;
Ability to work in dynamic multinational environment;

What the company offers:

Attractive salary;
Opportunity for continuous professional career growth in a multinational corporate environment;
Ongoing professional trainings;
Performance based bonus system;
Additional healthcare insurance;
Multisport card;
Compliments card;

If you meet the above mentioned criteria, don’t hesitate to apply!

We welcome the opportunity to learn more about you!

Please send your CV in English.

Please note that only short-listed candidates will be contacted.

License №2826. We will treat your application with full confidentiality!