UpSkill Ltd.

3rd Level Application Support Team Lead- дистанционна работа
UpSkill is transforming traditional HR Services into exciting, engaging, and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC Recruitment, Executive Search and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.

We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!

As a recruitment agency, we will provide you with multiple career opportunities and all the information about each one of them. We will answer all your questions in advance, will prepare you for the interviews ahead and will support you throughout the whole recruitment process.

Our current client is a leading software company that specializes in information services by supplying analytical tools and providing data and marketing services to their clients for better risk and financial management. On their behalf, we are currently looking for a 3rd Level Application Support Team Lead who will join a team of implementation application support analysts. If you are curious about this exciting opportunity, then this might be the chance you have been waiting for!


• Lead the team of 4 analysts and support more junior member of team;
• Software Installation, Configuration, Testing and Support;
• Solution documentation/configuration management;
• Continual Process Improvements;
• Full Risk, Assumptions, Issues and Dependencies (RAID) Management;
• Service Transition Management;
• Manage resource supply issues and requirements of the team;
• Responsible for ensuring a consistent high level of service and production systems, meeting availability targets;
• Rollout of patching and upgrades and lead in the planning of these activities;
• Identification and implementation of technical service improvements;
• Responsible for effective resolution of third line technical incidents and problems;
• Present technical knowledge in areas of specialization to internal and external forums.


• 5+ years related experience of the full end to end delivery process and advanced technical expertise;
• Experience of implementing several solutions end-to-end;
• Experience of implementing solutions to both hosted and software-sale environments;
• Highly-skilled in some other technology domains (e.g. Operating Systems, Databases, Hypervisors and VDI);
• Experience of leading implementation projects that comprise an element of complexity or client sensitivity;
• Experience of supporting multi-tenanted bespoke solutions for external clients;
• Experience of driving technological improvements on existing systems utilizing new technologies;
• Demonstrated the ability to take ownership, manage and resolve a variety of technical queries and incidents;
• Understanding of RDBMS and SQL (eg. Oracle, SQL server) is essential;
• Understanding of Linux operating systems with in depth knowledge with application management on the platform is essential;
• Strong Linux administration skills is essential;
• Windows server administration is desirable but not essential;
• Understanding of web servers (IIS/Apache Tomcat/WebSphere/JBOSS) or mainframe batch/TP systems in a commercial environment is essential;
• Knowledge and understanding of ITIL processes and methodology;
• Experience with Ansible is essential;
• Knowledge of Chef is essential;
• Scripting or programming experience (Bash, Python, PowerShell is essential);
• Excellent communication skills with the ability to work well within geographically dispersed teams.

The company offers:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books;
• Work environment – excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time;
• Social benefit package – life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme;
• Work-life balance – 25 days paid vacation and 3 additional paid days for participation in Social responsibility events;
• Opportunity for Flexible working hours and Home Office;
• Remote hiring process with online interviews for all candidates.

If you meet the above-mentioned criteria, don’t hesitate to apply! We welcome the opportunity to learn more about you!
Please send your CV in English.
Please note that only short-listed candidates will be contacted.
License No.2826. We will treat your application with full confidentiality!
Изисквания към кандидата
Образование: Бакалавър, Профил:

Езикови познания:

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Средно управленско ниво

Мениджмънт, бизнес развитие
Населено място:
Гр. София
UpSkill Ltd.
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за UpSkill Ltd. може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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