UpSkill Ltd.

Senior Microsoft 365 Support Engineer- София- София
UpSkill is transforming traditional HR Services into exciting, engaging, and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC, SDC Recruitment, Executive Search and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.

We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!

As a recruitment agency, we will provide you with all the information needed about the company, we will answer all your questions and will prepare you for the interview with the client.

Our current client is one of the fastest growing technology companies in Bulgaria. With more than 15 offices, located in Europe and North America, they provide innovative IT and BPO services and products.

On their behalf, we are seeking to recruit a Senior Microsoft 365 Support Engineer with focus on SharePoint Online and One Drive for Business to join their team in Sofia working on long-term project for growing software company. If you are looking for a new challenge, we would love to hear from you!


• Work independently or together with the team architects to migrate, improve, and support customers on Office 365 services;
• Support, educate and coach the 24/7 L1 and L2 technical support team;
• Writing up of KB articles and best practices in accordance with customer guidelines;
• Provide service for escalated requests requiring PowerShell scripting and execution within Office 365 allowable constraints;
• Provide support and administration for SharePoint online in the following areas:
- Search configuration changes;
- SharePoint Online Site Collection;
- Administration for Profiles including user attribute and properties administration;
- Support and administration for MySite;
• Manage and provide access to the Microsoft OneDrive for Business environment with Store management, Search capabilities, application interoperability and reporting;
• Providing support and administration tasks related to (but not limited):
- PowerApps;
- Flow;
- PowerBI;
- Teams;
- Planner;
• Perform configuration changes within the parameters of Office 365 and following the documented change control process;
• Provide Root Cause Analysis report for Office 365 unplanned outages and issues where available from Microsoft.


• Bachelor Degree in Computer science or Engineering or Mathematics;
• 4+ years Office 365 technical support experience;
• Ability to troubleshoot Office 365 related issues;
• Knowledge in implementing, migrating and configuring Office 365 workloads such as SharePoint Online, OneDrive for Business, Teams and Skype for Business;
• SharePoint on premises and SharePoint Online experience;
• Active Directory and Exchange/Skype for Business/Teams experience;
• PowerShell experience;
• Extensive knowledge with cloud technologies and cloud applications;
• Demonstrated focus on team development and on-time project/solutions delivery.

Our client offers you:

• Attractive remuneration;
• Full-time employment;
• An opportunity to develop yourself in a rapidly growing international company;
• Paid training and endless abilities to learn, grow and develop.

If you meet the above-mentioned criteria, don’t hesitate to apply!
We welcome the opportunity to learn more about you!
Please send your CV in English.
Please note that only short-listed candidates will be contacted.
License No. 2826. We will treat your application with full confidentiality!
Изисквания към кандидата
Образование: Бакалавър, Профил:

Езикови познания:

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Средно управленско ниво

Инженерни дейности
Населено място:
Гр. София
UpSkill Ltd.
Агенция за подбор на персонал
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