UpSkill Ltd.

Global Support Agent with French, German or Spanish- София
Upskill is transforming traditional HR Services into exciting, engaging, and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC, SDC Recruitment, Executive Search and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.
We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!
As a recruitment agency, we will provide you with all the information needed about the company, we will answer all your questions and will prepare you for the interview with the client.

Our client is the local representative of a leading global marketing intelligence company. Their mission is to transform the way marketers optimize their marketing performance, business impact, and customer loyalty.

Now they are looking for a Global Support Agent with French, German or Spanish to join their team. Being the first point of technical support, the agent will be expected to deliver a high level of resolution and customer satisfaction diagnosing issues and resolving incidents.

Identify and resolve customers’ requests using relevant knowledge base tools and technical resources.
Work with complex data models and big data integrated in the company’s platform.
Troubleshoot API discrepancies.
Assist users with complex calculations (including javascript syntax).
Troubleshoot visualizations using numerous widgets, CSS code, HTML etc.
Escalate complex tickets to 2nd tier support and follow up for resolution.

1-2 years of proven experience in a Technical Customer Service position;
Excellent communication skills (written and verbal) in English language;
Extensive experience using Excel;
Problem-solving character and team-player attitude;
Customer orientation and motivation to take charge of both customer engagement and problem resolution;

A strong advantage would be:
Experience in SQL;
Good understanding of BI platforms (Qlik, Tableau, Power BI);
Experience in ERP, Reporting or Analyzing;
Experience in BI projects;

Why join the company?
Opportunity for professional development in a stimulating international environment
Competitive salary and additional benefits
Multiple team building activities
Dynamic and positive work environment

If you meet the above mentioned criteria, don’t hesitate to apply!
We welcome the opportunity to learn more about you!

Please send your CV in English.
Please note that only short-listed candidates will be contacted.

License №2826. We will treat your application with full confidentiality!
Изисквания към кандидата
Образование: , Профил:

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Бизнес /консултантски услуги
Населено място:
Гр. София
UpSkill Ltd.
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за UpSkill Ltd. може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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