Обява
Sutherland

Team Manager with German
Описание
Team Manager with German
Sutherland is looking for a Team Manager who will be responsible for the development, performance, and results achieved of a team of 12-20 Internet Consultants. This role will be directly empowered to uphold our core values and provide the program vision of customer excellence to team members on daily basis. It starts with a desire to be part of something bigger than oneself. To observe the SLA with a qualitative objective and customer orientation to the client company’s customers.

Team Managers in this role get to:

- Create a productive, high-energy, and achievement oriented team environment
- Continuously reinforce our core values and purpose with members of your team
- Define outcomes with clarity so everyone understands the definition of success and expectations for the role
- Focus on the unique talents and strengths to drive personal development and growth for each of your team members
- Provide accurate and timely feedback and validation on a regular basis for key performance measures and progress/attainment toward defined outcomes
- Embrace the uniqueness of each team member and leverage their ingenuity to best solve for the customer and company
- Objectively and constructively review phone calls with team members with the purpose of continuous improvement in both interpersonal skills and customer engagement
- Perform business and team member reviews on a bi-weekly basis with all employees individually to build more effective communications, bring focus to alignment of activity and outcomes, understand training and development needs, and to provide insight for the improvement of individual performance
- Sets examples through leadership in areas of personal character, commitment, organizational and communication skills, and work ethic

Requirements:

- Minimum 1 year of people management experience
- Fluency in German and English
- Basic understanding of computer principles such as locating a C drive and efficiently navigating the world wide web
- Prior experience in an interactive customer service environment (email, chat, phone, etc.)
- Excellent interpersonal and leadership skills
- Ability to identify, coach and measure critical core competencies and essential performance metrics for consultants
- Strong communication skills to articulate company vision, product changes and adapting to new sales, service and marketing strategies
- Ability to develop team members in to high performing individuals that truly understand and embrace the difference they make
- Bachelor’s Degree in Business or related degree and/or equivalent

Life at Sutherland:

- We offer competitive salary
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
- Rewards and recognition programs
- Intrenal trainings following the leading global standards
- Career development opportunities in a big international company
- Great office location
- Team Building activities, Charity events and initiatives and many other company events

If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English).

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted.
Изисквания към кандидата
Образование: Бакалавър, Профил:

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Студенти/Стажанти, Експертен персонал без ръководни функции

Категория:
Телекомуникации
Държава:
България
Населено място:
Гр. София
Дата:
8.Ноември.2018
Организация:
Sutherland
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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