Обява
Sutherland

Team Manager with English
Описание
Sutherland is seeking for Team Manager to lead, develop, and motivate a high-performance team of support professionals.

We are looking for somebody who can understand the needs of individuals and work to instill knowledge and confidence. If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!

Responsibilities:
- Impact the bottom line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets
- Strengthen relationships: Manage attrition, shrinkage, and other critical metrics of the team
- Influence the lives of others: Coach and mentor Consultants, providing feedback and performance management
- Keep management updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers
- Define Sutherland's reputation: Drive organizational initiatives within the team from time to time

To succeed in this position, you must have:

- 4 years of Customer Service Technology Desk support experience, including leading a team of minimum of 20+ FTEs for a minimum of 12 months
- Management of client expectations independently including KPIs/SLAs
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Advanced analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Pro-active attitude in developing trust and professional rapport with employees and team members; work as a team-player
- Proficient in MS Office (Power point, Excel & Word)
- Proficient in English
- Be able to work in a fast-paced environment

What we offer:

• We offer competitive salary
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers
• Rewards program
• Career opportunities
• Great office location
• Team Building activities
• Flexible working hours

If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English).

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contactedcompany
- Great office location
- Team Building activities, Charity events and initiatives and many other company events

If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English).

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted.
Изисквания към кандидата
Образование: Бакалавър, Профил:

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Студенти/Стажанти, Експертен персонал без ръководни функции

Категория:
ИТ и Компютърни специалисти
Мениджмънт, бизнес развитие
Държава:
България
Населено място:
Гр. София
Дата:
3.Февруари.2021
Организация:
Sutherland
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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