Online Store Support Executive with Spanish or Italian with English

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - an industry-recognized BPO partner, delivering tailored support and
process optimization for global clients, we are looking for – Online Store Support Executive
with Spanish or Italian with English.

Key Responsibilities:
*Provide professional customer support via email, chat, and phone;
*Handle order management tasks such as processing returns, refunds, and tracking shipments;
*Maintain accurate customer records and update internal databases as needed;
*Collaborate with internal teams (logistics, finance, tech) to resolve customer issues efficiently;
*Assist with the creation and management of reports related to customer service activities;
*Ensure high levels of customer satisfaction by following company procedures and service
standards.

Requirements:
*Fluency in Spanish or Italian and strong command of English (written and spoken);
*Previous experience in administrative support or customer service, preferably in e-commerce or retail;
*Excellent communication and problem-solving skills;
*Good organizational skills and attention to detail;
*Comfortable working with systems, spreadsheets, and basic reporting tools;
*Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

What our client offers:
*Attractive compensation package, including performance incentives;
*A vibrant and diverse workplace with colleagues from around the world;
*Comprehensive onboarding training and continuous learning opportunities;
*Well-defined career progression and internal promotion prospects;
*Full-time, office-based role in a contemporary and comfortable environment;
*Collaborative team spirit and a professional, supportive atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).