Easy Consult

Technical Support with German- Пловдив
For more than 15 years Easy Consult has been a trusted partner for tailor-made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long-lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer, or an experienced executive our team has been delivering in a time-efficient and high-quality manner.

Technical Support with German

Within the cluster Workplace and unified Communications our client provide a global end-to-end operation of workplace services (hardware and software at the workplace, MyCom, all phones, collaboration tools, SharePoint) and customer-oriented continuous innovation. This includes vendor/supplier/outsourcing management (e.g. DXC, BT) as well as strategic development of workplace services; product and hardware management up to various service offerings regarding end-user support or digitalization activities.

This Is Your Job:
· Processing of incidents and requests according to agreed SLA
· Accept end-user phone calls and classify incidents and requests
· Escalation to the next higher level if required
· Initial solution as far as possible, if necessary, taking account of costs, within agreed service levels
· Documentation and update of incidents and re-quests
· Coordination of hardware orders
· Creation, maintenance and updating of relevant tech-desk documents and processes
· Maintenance of existing documentation; FAQ/Knowledge Base
· It user consulting: Help with faults or inquiries about IT
· User support for the creation of requests, e.g. for backup and restore requests
· User administration (mailboxes; software distribution; user accounts; lock/reset Password
· 8x5 Working schedule

Your Educational Qualifications and Experience:

· Education: University, Technical College or comparable professional experience
· Role Specific Experience: 1+ years of experience
· Experience in customer and desktop support
· MS Windows аnd Microsoft 365 related tasks experience
· ITIL understanding

Required Skills/Abilities:

· Excellent level of German (written and spoken) minimum B2, preferred C1
· Customer / service oriented manner
· High ability to work under pressure even at difficult conditions
· Good team player with high ability to work in cross-locational and international teams


All applications will be treated in strict confidentiality. Only shortlisted candidates will be contacted.
Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339 from 30.08.2017.
Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Бизнес /консултантски услуги
Населено място:
Гр. Пловдив
Sofiya; Mladost 4; Business Park 1
Easy Consult
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за Easy Consult може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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