Backoffice Gaming Support Specialist with German or Polish and English

HEALTH & VISION COVERAGE | CAREER DEVELOPMENT | FULLY PAID TRAINING

Why consider this opportunity?
• Attractive salary and benefits package.
• Additional health and vision coverage for you and your family.
• Access to free online courses, coaching, and personal development sessions.
• A wide range of discounts on restaurants, beauty services, transportation, and more.
• Opportunities to grow professionally and explore new career paths.
• A supportive and inclusive team where your contribution matters.

Your mission
Love gaming and enjoy helping people? Join an international gaming support team and make every player interaction count. In this backoffice role, you’ll provide email-based assistance, investigate player concerns, and help create a smooth and enjoyable gaming experience.

What you’ll do
• Communicate with players via email in German or Polish and English, assisting with account-related inquiries and game issues.
• Provide clear, accurate, and timely responses while maintaining a friendly and professional tone.
• Investigate transaction, game progress, and technical concerns using internal tools.
• Handle cases with attention to detail and escalate complex or sensitive issues when needed.
• Keep records updated and share insights on recurring issues to help improve support processes and email templates.

What you bring
• Fluency in German or Polish and English, both written and spoken.
• Previous experience in backoffice, customer support, or a gaming-related role is an advantage.
• Strong attention to detail and the ability to handle sensitive information discreetly.
• Good analytical and problem-solving skills, with a proactive approach to resolving cases.
• Confidence in written communication and the ability to manage different types of inquiries.

Your schedule
• Day and late/night shifts, including weekends and public holidays when required.

A good move for you if…
You enjoy gaming, prefer written communication, and take pride in solving problems behind the scenes. If you’re detail-oriented, approachable, and ready to help players have a better experience, this could be your next opportunity.

Let’s talk
Ready to take the next step? Send us your CV in English and mention the position you’re applying for.
All applications will be treated with strict confidentiality.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809