Customer Experience Advisor – Sportswear Company with German or French and English

MONTHLY PERFORMANCE BONUS | HEALTH INSURANCE | FOOD VOUCHERS | MULTISPORT & TRANSPORT ALLOWANCE | RELOCATION SUPPORT

Why consider this role?
• Monthly performance bonus after the 3rd month
• Additional health insurance
• Food vouchers
• Relocation support
• Partial Multisport card and transport allowance
• Paid training
• Supportive and friendly team environment
• Monday–Friday schedule, 10:00–19:00

Your mission
Join a global customer experience environment and become a trusted point of contact for customers of a leading sports brand.

What you'll do
• Be the friendly voice behind a great customer experience, assisting customers through phone, email, and live chat
• Guide customers through their pre- and post-purchase questions about sportswear and related products
• Turn customer questions into positive experiences by providing helpful, timely, and effective solutions
• Build customer trust through clear communication and a personalized approach
• Maintain accurate customer information and ensure every interaction meets quality standards
• Handle different requests with confidence while keeping customer satisfaction your top priority

What you bring
• You have a strong command of German or French and good English communication skills
• You enjoy interacting with people and know how to make customers feel heard and supported
• You communicate confidently and professionally across different channels
• You're comfortable using computers and quick to pick up new systems and digital tools
• You have a proactive, solution-focused mindset and a keen eye for detail
• Previous experience in customer service, e-commerce, or retail is a plus
• You're organized, adaptable, and able to manage multiple tasks in a fast-paced environment

Your schedule
Monday–Friday | 10:00–19:00

A good move for you if…
You enjoy helping people, have a natural customer-first mindset, and would like to combine your language skills with an international brand and a dynamic customer experience role.

Let's talk
Send us your CV in English and include reference number GS_.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809