Customer Support Advisor with Italian

We are growing!

Our brand-new client is a company that develop games in multiple platforms where millions of people from around the globe join together to imagine, create and play.

Your typical day:
As a representative of the brand, you will review lines of text to determine if it is appropriate for the different Roblox audiences (children and older players) and sort the text into predefined categories. Suggest text that can circumvent the text filter. You have to be able to review and maintain professionalism with all types of potential content. Reviewers will encounter all variety of content, including content that is inappropriate. You will show appropriate judgement in alerting others when encountering content that requires further action. We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

Are you looking for a standard working time? Do you want to
Work from Home permanently?

With this role you can stay at home and strike the perfect work-life balance!

What you need to have is:
Fluency in Italian, both written and verbal
Working level in English
In-depth understanding of Italian culture, language, slang and good knowledge of the Italian urban dictionary
Work experience in a customer experience center is an advantage
Good typing and computer skills (MS Office applications)
Ability to stay focused when reviewing large amounts of text
Be organized, decision-making and analytical skills
Team player with a great attitude
High school education

What do you get from us?
Competitive salary
Standard working hours Monday to Friday
Virtual training and Work from Home
A bright, modern and exciting place to work, with excellent staff facilities
Medical plan fully covered by the company
Transportation allowance and Life insurance
Various career development opportunities
Annual reward and recognition events
Holiday pay
Team and Concentrix events

About us:
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.