Technical Support Assistant with Icelandic (FTE/PTE)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global
brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Technical
Support Assistant with Icelandic (FTE/PTE).

Key Responsibilities:
* Communicate with customers via chat and email, offering quick and accurate support;
* Assist with basic product or technical service issues;
* Log all customer interactions clearly and precisely;
* Coordinate with other teams to solve more complex cases;
* Deliver friendly, effective service to ensure customer satisfaction.

Requirements:
*Fluency in Icelandic and good English skills;
*Experience in customer/technical service or a similar role is a plus;
*Strong attention to detail and a problem-solving mindset;
*Team player who can also work well independently in a dynamic setting;
*Comfortable using computers and learning new systems quickly.

What our client offers:
*Competitive salary and benefits package;
*Part-time or full-time shifts, during the day;
*Includes additional health and vision insurance for employees and their families;
*Access to free courses, personal coaching and growth sessions;
*Exclusive deals on dining, beauty, travel and more;
*Career growth and development opportunities;
*Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).