Entry-Level Technical Advisor with Slovak or Slovenian or Irish (FTE/PTE)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global
brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Entry-
Level Technical Advisor with Slovak or Slovenian or Irish (FTE/PTE).

Key Responsibilities:
*Deliver prompt and effective assistance to customer queries via written communication channels;
*Provide support for general inquiries and resolve non-technical issues with clarity and care;
*Ensure timely, precise, and professional responses in line with company standards;
*Uphold excellent customer satisfaction by adhering to established processes and best practices;
*Work collaboratively with colleagues and escalate more complex matters to the appropriate
teams when necessary.

Requirements:
*Proficiency in Slovak, Slovenian, or Irish, along with English at a B2 level or higher;
*Strong interpersonal and analytical thinking skills;
*Availability to work standard office hours (full-time or part-time options available);
*Confidence using computers and the ability to adapt quickly to new software or tools;
*Previous experience in customer support or a similar role is a plus, but not essential - we
value motivation and a willingness to learn.

What our client offer:
*Competitive salary and benefits package;
*Part-time or full-time shifts, during the day;
*Includes additional health and vision insurance for employees and their families;
*Free online courses, coaching, and individual sessions for personal and professional growth;
*Enjoy a variety of discounts on dining, beauty services, transportation, and more;
*Career growth and development opportunities;
*Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).