Customer Support Advisor with Arabic or Hebrew or Dutch with English

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - an industry-recognized BPO partner, delivering tailored support and
process optimization for global clients, we are looking for – Customer Support Advisor
with Arabic or Hebrew or Dutch with English.

Key Responsibilities:
*Deliver exceptional customer service via phone and chat;
*Assist customers with questions related to products, services, orders, or accounts;
*Handle each interaction with professionalism, empathy, and a focus on first-contact resolution;
*Accurately log and follow up on customer interactions using internal systems;
*Meet performance goals such as customer satisfaction, response time, and quality standards;
*Collaborate with other team members to share knowledge and improve the customer experience.

Requirements:
*Fluency in Arabic or Hebrew, or Dutch, plus good communication skills in English;
*Strong interpersonal skills with a customer-first mindset;
*Comfortable handling conversations via phone and chat;
*Basic computer literacy and ability to learn new software tools quickly;
*Motivation to achieve targets and deliver positive results;
*Previous customer service experience is a plus, but not essential - full training is provided.

What our client offers:
*Attractive compensation package, including performance incentives;
*A vibrant and diverse workplace with colleagues from around the world;
*Comprehensive onboarding training and continuous learning opportunities;
*Well-defined career progression and internal promotion prospects;
*Full-time job, 5-working days per week on schedule;
*Collaborative team spirit and a professional, supportive atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).