First-level Technical Support with Finnish or German or French and English (PTE/FTE)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global
brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – First-level
Technical Support with Finnish or German or French and English (PTE/FTE).

Key Responsibilities:
*Respond to customer queries through phone, live chat, and email;
*Deliver prompt support for general service-related issues;
*Assist users in resolving everyday product or account concerns;
*Ensure high customer satisfaction through clear and courteous communication;
*Forward more complex matters to the appropriate support team;
*Accurately document customer interactions and case details.

Requirements:
*Proficiency in Finnish or German, or French, along with solid English skills;
*Strong verbal and written communication abilities;
*Customer-focused mindset with a proactive approach to problem solving;
*Comfortable using computers and navigating basic software tools;
*Keen to learn and thrive in a dynamic, tech-driven environment;
*Previous experience in customer care is a bonus, but not essential.

What our client offer:
*Competitive salary and benefits package;
*Standard working time (Monday-Friday), part-time or full-time shifts;
*Includes additional health and vision insurance for employees and their families;
*Free online courses, coaching, and individual sessions for personal and professional growth;
*Enjoy a variety of discounts on dining, beauty services, transportation, and more;
*Career growth and development opportunities;
*Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).