Technical Support Specialists with English

We are currently looking for Technical Support Specialists, to join our client's team in Sofia.

The Technical Support Specialists will be responsible for handling customers` requests and resolving cases pertaining mainly to technical issues.

The roles necessitated an office-based work style.
This role is on 24/7 work schedule: 09:00 – 18:00 / 16:00 – 01:00, and night shifts

Requirements:
• Have (or have started) a Bachelor’s degree in Telecommunications, Electronics, or a related technical field, or hold an equivalent qualification from a technical high school.
• Can speak and write English fluently.
• Really good at paying close attention to details, being accurate, and thinking analytically.

Responsibilities:
• Helps customers through email, phone, or chat quickly and accurately.
• Assists security team with installing, setting up, and fixing hardware and software.
• Figures out and fixes problems for customers from start to finish.
• Writes down cases and important lessons to help improve the customer service.
• Checks out new devices that client makes before they're available to the public.

The company offers:
• 13th salary;
• Health insurance package;
• Free parking spot right or a funded public transport card;
• Multisport;
• Food vouchers;
• Free food and drinks in the office.

All applications will be treated with strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017.