Ай Би Ем България ЕООД

Business Performance Analyst
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Role and Responsibilities:

The TSS UKI Field teams perform hardware maintenance support to a variety of clients and different product types including - Remote and in Branch ATM and Banking technology support, Field support for PC products including the Lenovo Thinkpad and Apple Macbook range, Field and Onsite Dedicated Data Centre support for IBM Logo and Multi-Vendor products including server, storage and network devices for key IBM clients including the UK Integrated Accounts (RBS, LBG, HSBC, Barclays, Vodafone, Unilever) as well as field support working on behalf of key clients including Cisco, Apple & Lenovo.

This complex delivery model requires specific & detailed data management and analysis in order to demonstrate the effectiveness of the UK field force to our client, our client governance teams as well as the business leadership teams in the UK and European Geo teams.

The data requires harvesting, sanitizing, analyzing and presenting. Ideally the Performance Analyst will spot trends and anomalies, be able to forecast impacts or future changes and make business recommendations for action. The candidate will work closely with the Operations Managers for the ATM & Systems teams as well as the Field Services Leader. They will be expected to participate in regular daily calls and prepare data and analysis for reviews and discussions. There will also be the need for some administration and maintenance of records. They will need to be proficient with MS-Excel and other typical reporting tools.

This role would be supporting European customers on European working hours.

Required Professional and Technical Expertise:

- Methodical approach to data capture and analysis, proven ability to assess data reports and to help others see trends or anomalies.
- Proficient in MS-Excel, ability to consolidate data, connect to external data sources. Create compound of complex formulas and charting data and formatting it. Ability to create macros & VBA codes.
- Committed to deliver and achieve on all work items, ability to take on new unfamiliar work items and delivery effectively.
- Organized and flexible with productive time management skills Ability to work as part of a team or on own initiative.
- Resourceful, performing well under pressure and achieving deadlines.
- Able to participate and contribute to team based decision making and present output of work performed to the UK field management team.

Preferred Professional and Technical Expertise:

- Previous experience on a similar role is an advantage.
- Effective at planning and prioritizing work to make best use of resources available.
- Show high attention to details.
- Able to work as part of a team player.
- Ability to identify root causes of problems.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Бизнес /консултантски услуги
Населено място:
Гр. София
Ай Би Ем България ЕООД
Фирма/Организация Директно търсеща служители
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