CRM SPECIALIST with English and Ukrainian- София

Gi Group is one of the world’s leading companies in providing services for the development of the labor market, operating in the fields of temporary and permanent staffing, search and selection, as well as a variety of complementary HR consulting activities.

We are excited to partner with a dynamic and fast-growing company to find a passionate and data-driven CRM Specialist. If you're enthusiastic about customer engagement, data insights, and creating seamless user journeys, this is your chance to make a real impact!


Your Day-to-Day Responsibilities:

As a CRM Specialist, you will be instrumental in shaping customer experiences and strengthening brand loyalty. Your role will focus on:

Implementing and managing CRM systems to enhance customer interactions and satisfaction.
Analyzing customer data to uncover trends, preferences, and opportunities for improvement.
Designing and executing targeted marketing campaigns to boost engagement and retention.
Collaborating with marketing, sales, and customer service teams to align strategies.
Monitoring KPIs and campaign performance to drive data-informed decisions.

What We’re Looking For:

Proven experience in CRM management.
Bachelor’s degree in Marketing, Business Administration, or a related field.
Excellent communication skills in English, both written and verbal.
Fluent Unkrainian.
Strong analytical mindset with the ability to turn data into actionable insights.
Proficiency in CRM platforms and technical systems.
Exceptional organizational skills and multitasking abilities.

What’s in It for You:

A vibrant and inclusive work environment with a team of passionate professionals.
Centrally located office in Sofia with the option to work partly remote after probation.
Competitive salary and paid time off.
Comprehensive benefits package:Health insurance (including 1 dependent)
Sport card (including up to 2 dependents)
Performance-based bonuses
Career development opportunities.
Fun extras: team-building events, birthday celebrations, free snacks & drinks, and more!
Relax zone with darts, PlayStation, and foosball.

Ready to Elevate Customer Experiences?

Be part of a team that values innovation, collaboration, and customer-centric thinking. Apply today and let Gi Group connect you with your next exciting career move!


All candidates should be treated in full confidentiality. Only short-listed candidates will be contacted.

We are licensed by MLSP, license N 2348/18.09.2017, indefinite