Customer Service Specialist

Here, at Lufthansa Technik Sofia we will provide you with:
Friendly and knowledge sharing environment
Working in a multinational team supporting LHT facilities worldwide
Opportunities for personal and professional growth
Flexible start and end of the working day
Hybrid type of work
Competitive remuneration and benefits package
Corporate events and initiatives
Trainings based on the skill set you need to fulfill your duties

Once you join our team as Customer Service Specialist you will:
Ensure timely and adequate response to internal and external customers
Handle C&E (consumables and expendables) materials demands
Monitor and coordinate C&E supply processes using ERP and LHT own systems
Make suggestions for optimization and standardization with focus on customer needs and satisfaction
Tracking and monitoring of purchase orders
Worldwide sourcing and purchasing of aircraft materials
Responsible for material supply related clarifications
Provide feedback and status to customers on a daily basis via LHT own systems
Monitor and update inventory movement through daily and weekly reports
Monitor inventory discrepancies
Liaise with material and logistics organizations on a daily basis in English language
Assist with projects/ reports if necessary

Benefits
Free parking
Flight privileges
Subsidized Canteen
Medical insurance
Corporate Discounts
Loyalty program
Charity Committee
Multisport card
Sport corner
Food vouchers
Child friendly

Learning programs
Recommend-A-Friend Incentives
Coaching
To be successful in the role you need:
Fluency in English – both written and spoken (German would be considered an advantage);
Communication skills;
Teamwork ability, assertiveness, persuasiveness, adaptability;
High level of service and customer orientation;
Detail and goal oriented;
Problem solving and productivity driven;
Ability of decision making and self-initiative.

In connection with the current recruitment campaign for an employee for the announced position, your CV data and your contacts will be collected and recorded by Lufthansa Technik Sofia OOD. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. We inform you and you agree that the personal data provided by you will be processed for the purposes of the current selection process as well as stored for realization of future recruitment no longer than 3 years regarding the legitimate obligations of the data controller. Your data will be stored within the above mentioned period as the end of the campaign We consider that the end of the campaign is the moment of acceptance of the job offer by the candidate to whom we have proposed the position. Lufthansa Technik Sofia OOD can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future recruitment.