Customer Solutions Specialist with German, Polish, Slovenian, Dutch or Arabic (Remote)

FULLY REMOTE | HEALTH INSURANCE | FOOD VOUCHERS | MULTISPORT

Why consider this role?
• Fully remote position
• Additional health insurance
• Food vouchers
• Multisport card
• Work across customer care, technical support and sales
• Opportunity to develop both client-facing and commercial skills
• Flexible shift coverage, including occasional night shifts when required

Your mission
Be the go-to person for customers — from answering product questions and troubleshooting technical issues to providing pre- and after-sales support and developing existing business relationships.
You’ll combine customer care, technical know-how and a commercial mindset to create great customer experiences and support business growth.

What you'll do
• Support customers via voice, email and chat
• Handle technical and billing inquiries and provide troubleshooting support
• Guide customers through products, features and functionality
• Deliver pre-sale and after-sale support
• Escalate product safety or regulatory concerns through the defined channels
• Manage and grow relationships with existing and new accounts
• Develop strategies to grow revenue within your business portfolio
• Prepare and deliver presentations and technical product demonstrations
• Communicate with both B2B and B2C customers

What you bring
• Excellent: German, Polish, Slovenian, Dutch or Arabic
• Very good English skills
• Strong communication and customer service skills
• Experience with voice support is an advantage
• Sales experience is a plus
• Technical curiosity and a problem-solving mindset
• Confidence using digital tools and communicating with customers
• Ability to build relationships and understand business needs

Your working model
Fully remote
The role is primarily focused on daytime shifts, with occasional night shifts when business needs require it.

A good move for you if…
You enjoy combining customer interaction with technology and sales, are comfortable solving problems and want a remote role where you can build both your customer-facing and commercial skills.

Let's talk
Send us your CV in English and include reference number GS_.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809