NON-VOICE Customer Service Representative with German- София

For more than 15 years Easy Consult has been a trusted partner for tailor-made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long-lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer, or an experienced executive our team has been delivering in a time-efficient and high-quality manner.

Our clients are the most preferred employers in the country! We are looking for motivated people with the ability to absorb and retain information quickly and to present ideas in user-friendly language.

What you will be doing:
This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting;
Maintain data entry requirements by following data program techniques and procedures.
Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail;
Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution;
Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format;
Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data;
Maintain operations by following policies and procedures; reporting needed changes;
Maintain customer confidence and protects operations by keeping information confidential;
Contribute to team effort by accomplishing related results as needed.
Ideally, your skills will include:
Proficiency in either of the following languages - German, French, Czech, Dutch, Slovenian, Hungarian;
Very good English language skills;
Detail-oriented with good organizational skills;
Punctual and precise about deadlines;
Very good knowledge of MS Office;
As a company employee you will receive:
Attractive remuneration including performance bonuses;
Paid training and endless abilities to learn;
Additional paid leave;
Additional health insurance;
Friendly team and modern office;
Special Discounts & Offers (Food vouchers, Multisport cards, etc.);
Opportunity to work in a global and culturally diversified environment.
Monthly performance bonus/incentives;
Healthcare Benefits (Medical and Life Insurance);
20% Night Differential.
Why to apply with Easy Consult:
We pay special attention to each of our candidates.
We provide guidelines for successful performance during the interview.
Employers give priority to our candidates when considering them for a position
We offer work in the following areas:
Customer & Technical Support Service
Finance & Accounting
Logistics & Sales
Commerce & Marketing
Business administration & Back office
IT Recruitment / HR

If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the shortlisted candidates as soon as possible.

And if this job is not suitable for you, please share the link or recommend your friend and get your RAF bonus!

Our services are free of charge for candidates.

All applications will be treated with strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017