Call Center Manager- София

Elevate is at the forefront of providing flexible and innovative business solutions in workflow and personnel management. With over two decades of experience and a global presence in 12 offices across 7 countries, we have cultivated partnerships across diverse industries including finance, IT, and manufacturing. As we celebrated our 20th anniversary in 2024, we transitioned from Easy Consult to Elevate, reflecting our renewed vision and expanded service offerings. Our mission is to reshape the future of work through AI-driven solutions that empower our clients’ success. Our dedicated team of over 100 recruitment experts offers personalized career guidance, connecting each candidate confidentially with respected employers.

**Job Overview:**
We are collaborating with a fast-growing, ambitious organization in search of a skilled and proactive Call Center Manager. This role is crucial for supporting operations and contributing to the strategic growth of the company. If you thrive in a dynamic environment and have a passion for driving team success, we would love to hear from you.

**Responsibilities:**
- Assist the Call Center Team Lead in scheduling appointments for the commercial network.
- Develop and implement strategies for growth and optimization.
- Ensure the successful execution and continuous monitoring of these strategies.
- Prepare comprehensive documentation for process management.
- Establish new structures and teams, and launch telemarketing initiatives.
- Manage budget, monitor P&L, and optimize operational costs.
- Oversee client databases and develop new sources for commercial leads.
- Cultivate and expand partnerships with external organizations nationwide.

**Requirements and Qualifications:**
- Minimum of 3 years' experience in a managerial role within an outbound call center.
- Comprehensive understanding of customer service processes and tools.
- Proven skills in team and project management.
- Strategic thinker with strong decision-making capabilities.
- Experience in budget planning and financial performance monitoring.
- Proficiency in designing and documenting processes.
- Familiarity with client database management and acquisition techniques.
- Innovative and proactive approach with a focus on achieving results.

**What We Offer:**
- Competitive salary commensurate with experience, competencies, and achievements.
- Financial and professional stability within a well-established company.
- Additional benefits promoting work-life balance.
- Opportunities for training and professional development.
- A dynamic, professional, and forward-thinking work environment that values individual input.
- Freedom to propose and implement ideas and influence the direction of the organization.

If you meet the requirements and are ready to embrace a new challenge, we encourage you to submit your updated CV along with your salary expectations.

All candidate services are free of charge, and applications are processed with utmost confidentiality. Recruitment license: 2339 / 30.08.2017