Customer support specialist with German and English.

Our client is a leading outsourcing company. Currently, they are looking for a:

Customer Support Specialist with German and English

YOUR RESPONSIBILITIES:
Respond to and resolve a wide variety of consumer queries by phone, chat or email;
Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
Proactively provide support and assistance to colleagues and work together as a team.

THE CANDIDATE:
Has very good command of spoken German and English (at least level B2);
Experience in a contact center or customer facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.

THEY OFFER YOU:
Competitive remuneration scheme;
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
Work at home opportunity.

In case you are interested in the position, please send your CV in English and I would be happy to discuss it further.