Easy Consult

Мanager Global Service Center
Our client is SolarEdge - a global provider of solar inverters and solar panel optimization electronics. The company provides an intelligent inverter solution that has changed the way power is harvested and managed in solar photovoltaic systems. The SolarEdge DC optimized inverter system maximizes power generation at the individual PV module-level while lowering the cost of energy produced by the solar PV system. The SolarEdge system consists of power optimizers, inverters, storage solutions, and a cloud-based monitoring platform and addresses a broad range of solar market segments, from residential solar installations to commercial and small utility-scale solar installations.

On behalf of our Client we are searching for an ambitious and determined professional for the position of Мanager Global Service Center.

As a Leader, you will manage daily operations of the Service Center, including sourcing equipment, effective resource planning and implementing Service Center strategies and operations. Part of your primary responsibilities will include:

Build and lead a high performance Service team to increase customer satisfaction and loyalty and establish Service as a unique selling proposition for SolarEdge.
Effectively plan human resources to maximize productivity of the center.
Sets and meets performance targets for defined Service Center KPI´s / SLA`s.
Collaborating with supervisors, Team leaders, agents and customers to gather information and solve issues.
Randomly monitor calls to improve quality, minimize mistakes, track and constantly improve performance and process.
Review agent`s performance, identify training needs and define training sessions.
Constantly enhance operational excellence towards SEDG`s customers.
Constantly increase employee satisfaction and ensure development of the global Service Center.

If you have:

Master’s- or Bachelor’s degree in electrical engineering or equivalent in depth technical expertise;
Minimum of 5 years working experience in international Service & Support organizations, preferably in the PV sector or related industries;
Minimum of 2 years managerial experience in a technical Service Center, managing a minimum of 25 1st level Support Engineers;
Proven track record in Service operations, process- and productivity improvements and cost control;
Strong communication and leadership skills.

And you are customer focused, analytical, strong in execution, motivating, promoting trust and teamwork, fluent in English.

Then you have what it takes and you must apply because SolarEdge can offer you:

Remuneration – Very good basic compensation and bonus based on target achievement;
Personal Development - career pathway for professional growth supported by learning and development programs;
Work environment - excellent work conditions with friendly environment;

Thank you for taking the time to review our job. If you think it is a match to your experience and interests, please apply today with a CV in English - we are eager to learn more about you!

All applications will be treated strictly confidential. Only short-listed candidates will be contacted.
Easy Consult Company LTD - Recruitment Agency (license № 1504 from 29.08.2012, exp. 29.08.2017).
Изисквания към кандидата

Езикови познания:
Английски език

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Населено място:
Гр. София
Sofiya; Mladost 4; Business Park 1
Easy Consult
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