Claims Coordinator with Dutch and English

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a well-established company offering various services in the BPO
field. We are searching for motivated, adaptable and confident individuals for the role of
Claims Coordinator with Dutch and English.

Essential Duties and Responsibilities:
* Offering support for customers’ insurance related issues;
* Researching details relating to the claim and requesting relevant info from various parties;
* Maintaining a free information flow to all customers and relevant parties;
* Making final decisions about coverage and insurance, gathering and storing data;
* Following company’s guidelines while handling and settling claims;
* Constantly working on meeting customers expectations;
* Nurturing a positive work atmosphere by cooperating and providing support to others.

Requirements:
* Proficient in Dutch and English, both spoken and written;
* Confident conversationalist, able to adapt to different cases and situations;
* Motivated to work as a part of the team and contribute to collective efforts;
* Able to multitask and prioritize well, good with time management;
* Located in Sofia, Varna, Plovdiv, Ruse or Burgas and ok with going to office;
* Previous experience in customer service is an advantage;
* General know-how of MS-Office and PC literacy.

Our client offers:
* Standard working time and week (Monday to Friday), plus a hybrid option available;
* Competitive salary, full-time employment and paid annual days leave;
* Additional health insurance with dental care included;
* Personal development programs and trainings and detailed onboarding for new employees;
* Game area, weekly massages, sport card subscription, employee sport teams;
* Monthly food vouchers, free drinks in the office and special discounts.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CCDE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).