Астреа Рикрутмънт ЕООД

Phone Support with Italian, German or French and English – Night Shifts

Phone Support with Italian, German or French and English – Night Shifts
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a well-established company, known for their outstanding services
and products. We are searching for adaptable, bright and customer-focused people for the
role of Phone Support with Italian, German or French and English – Night Shifts.

Essential Duties and Responsibilities:
* Being the first point of contact for the customers;
* Approaching each case with a bright and friendly disposition;
* Handling customers questions and issues via email, phone or chat;
* Maintaining the information loop by ensuring that information can flow freely;
* Following progress on special cases and escalating further according to company’s rules;
* Adding call script to the ticket and forwarding it to team responsible for the escalated case;
* Following up on new updates and implementing changes.

* Proficient in German or French and English language;
* Open and friendly, customer focused and positive approach to work;
* Well acquainted with MS Office applications (mostly Word and Excel);
* Motivated and available to work on late shifts;
* Some understanding of computing technology and willingness to learn more;
* Prior experience in a customer support environment is a plus.

Our client offers:
* Competitive salary and various bonuses;
* Transportation allowance, food vouchers and multisport card;
* Additional health insurance with dental care included;
* Working time during the whole week, organized in shifts;
* Professional guidance and consultations with psychologist;
* In-depth training and in-house career development options.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number N_SM_PSGFE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
Изисквания към кандидата

Езикови познания:

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Контакт център (call centers)
Населено място:
Гр. София
гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3
Астреа Рикрутмънт ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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