Phone Support Specialist with Dutch, Italian, Hebrew, Polish or German and English

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a well-established company in the BPO field. We are on lookout
team-oriented, open and driven people for the role of Phone Support Specialist with Dutch,
Italian, Hebrew, Polish or German and English.

Essential Duties and Responsibilities:
* Communicating with the users and getting to the root cause of their issue;
* Helping users resolve their everyday use issues and answering their questions;
* Ensuring customer happiness by listening carefully and communicating professionally;
* Keeping track of issue trends and reporting to your supervising team;
* Working closely with other colleagues and contributing to a great working atmosphere.

Requirements:
* Solid command of one of the main languages and good English skills;
* Familiarity with Android OS and iOS use and features;
* Fine soft skills and ability to empathize with the users and communicate clearly and politely;
* Team and customer-oriented, willing to assist, find and implement solutions;
* Results-driven, eager improve personal performance and work long-term.

Our client offers:
* Attractive remuneration, additional health insurance and other social benefits;
* Working hours organized in shifts, you can have standard working time, day or night shifts,
depending on your main language;
* Full-time employment and provided initial training, fully-paid by the company;
* Support, learning opportunities, and a chance to grow and develop further.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_PSSDIHPGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).