Call Monitoring Representative with English + Italian

We are looking for: Call Monitoring Representative with English + Italian

Job description:

Call monitoring officer is responsible for assessing, on daily basis, the quality of the performance of our call center associates who deal with our existing and potential customer, monitoring inbound and outbound call to assess associates demeanor, technical accuracy, Information Transparency, customer service performance, that conformity to company policies and procedures and prepares internal quality reports for management staff review.

Our Requirements:

∙ Fluency in the relevant foreign languages - both spoken and written: English + Italian

∙ Working language - English

∙ Excellent communication skills

∙ Professional attitude

∙ Excel, Internet

Advantages:

∙ Experience in the foreign exchange markets

∙ Experience in call center support/sales

We offer:

∙ A stable job and career development opportunities

∙ Working on shifts

∙ Attractive salary

∙ Additional health insurance

∙ Special benefits for our team members (Multisport Card, Happy Hours, etc.)

∙ Young, friendly and multilingual environment