Non-Voice / Voice Support with German- София

Manpower Group is a world leader in the staffing industry, providing workforce management
services and solutions to customers through 4,400 offices in 80 countries. Manpower also
provides a range of staffing solutions, engagement and consulting services worldwide.

Manpower Bulgaria is looking for one of its international partners – an international outsourcing company, for an ambitious candidate to join their customer support department.


Non-Voice / Voice Support with German

The non-voice position has a fixed start date of 11/09/2023.

Voice / Non-Voice Customer Support Specialist is responsible for providing excellent customer service to our clients through our chat support channel. They will handle customer inquiries, troubleshoot problems, and provide solutions in a timely and professional manner.

Key Responsibilities:
Respond to customer inquiries in a timely and professional manner through our chat support channel or through voice calls;
Troubleshoot and resolve customer issues and complaints;
Provide accurate and appropriate information to customers;
Keep updated on company products, services, and policies;
Continuously improve knowledge of chat support best practices;
Meet or exceed performance metrics for productivity and customer satisfaction.

Qualifications:
Strong verbal and written communication skills;
Fluency in German;
Ability to multitask and prioritize effectively;
Strong problem-solving skills;
Experience in customer service, preferably in a chat support role;
Strong computer skills;
Positive attitude and strong work ethic.

What the company offers:
21 days paid holiday;
Unlimited bonus based on performance and sales elements;
Food vouchers;
Multisport discount;
Additional health insurance;
Flexible working hours - 4, 6 and 8 hours available each month - ONLY FOR VOICE SUPPORT POSITIONS;

If you recognise yourself, apply for this position by sending your detailed CV!

Good luck!

Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, colour, ancestry, sexual orientation, or physical or mental disability. All applicants will be informed and shortlisted candidates will be invited for an interview.

Manpower Bulgaria has License № 2033/20.04.2016 for Human Resources Services