Ай Би Ем България ЕООД

Network Support Engineer with Spanish and English- София
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
The client Innovation Center is the newest and largest IBM center in Sofia, Bulgaria. It is a hub of global importance for the company, providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world markets.
At IBM you will have the opportunity to communicate with global teams who have different responsibilities, interests and knowledge. Here you will be placed in a dynamic environment, where you will be given the opportunity to raise technical skills and become an integral part of the Team.
IBM Technical Lifecycle Services’ (TLS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

Your Role and Responsibilities
Network Support Engineer – Tier 1 is a Customer Service Engineer role that is a member of a technical team who’s responsible for owning and resolving support requests raised by customers. The team includes mostly engineers with dual language proficiency. The ideal candidate will be fluent in English and French.

Main Responsibilities

Troubleshoot and resolve customer queries and issues related to Cisco networking products.
Providing technical support in English and French, with proficiency in any other major European language considered a plus
Support is delivered via the phone, email, chat or web service requests.
Collaborate with other team members on a daily basis in order to achieve a satisfactory resolution to customer issues
Provide problem determination / problem source identification for known and published problems
Work within a fast paced environment while achieving high levels of accuracy with the information provided by the customer
Follow Support Center processes for effective management of all assigned support incidents
This position will require ongoing skills development activities and successful completion of all required training curriculum
Demonstrating soft skills and technical skills that contributes to client satisfaction.

Required Technical and Professional Expertise

At least 6 months of experience in related customer support role
Experience in a technical support role is an advantage
Basic understanding of IT networking, i.e wireless, routing, switching, firewalls
Experience with Microsoft Operating systems at advanced user level
Experience with Microsoft Office (Word, Outlook) at advanced user level
Bachelor’s Degree (or equivalent) in Engineering or similar technical field
Ability to communicate in English and Spanish, spoken and written at B2-C2 level

Preferred Technical and Professional Expertise

Soft Competencies
Excellent communication skills
Excellent organizational skills
Good analytical and problem solving skills
Ability to work within a team
Ability to produce good documentation
Focused & Results orientated
Additional information
+ CCNA or equivalent Cisco certification is a plus
+ 1 or more years of Technical Support experience is a plus

This is an excellent opportunity to develop yourself in a fast growing team in the IBM’s Client Innovation Center and contribute to the future success of TLS, IBM, and our clients.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език, Испански език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

Консултантски услуги
Населено място:
Гр. София
Ай Би Ем България ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Ай Би Ем България ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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