Customer support (24x7 hybrid type)- София

In partnership with our client, we are seeking a highly motivated and professional individual with passion for helping others, strong desire to excel in customer support and is skilled communicator who is fluent in Italian/German/Dutch and English!

As a Customer support you will have the opportunity to:
Attend customer inquiries and provide timely, accurate, and professional service.
Manage customer difficulties and ensure that they are resolved in a timely and effective manner.
Develop and maintain relationships with customers to ensure their satisfaction.
Work closely with other departments to ensure that customer requests are handled properly.
Continuously improve customer service processes and procedures to enhance customer satisfaction.

To fit in this position, it is necessary to possess:
Excellent communication, analytical and problem-solving skills, supported by positive attitude.
3-5 years of general experience in the field or equivalent combination of experience and education.
Fluency in either Italian /Dutch/German with good command in English.
Availability to work on different shifts (24x7 remote support).

In order to be an ideal candidate for this position, you should be aware of these technical competences:
Product Groups and Product Lines Basic Knowledge
Case Handling/Tools/Processes
Basic Knowledge of the Business Processes
Good computer literacy (MS Office)

To apply, please submit your resume highlighting your relevant experience and qualifications.
We look forward to hearing from you!

Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without discrimination based on gender, marital status, national origin, age, creed, religion, race, color, ancestry, sexual orientation, or physical or mental disability. All applicants will be informed, and shortlisted candidates will be invited for an interview.

Manpower Bulgaria has License № 382/29.11.2021 for providing human resources services