BackOffice Gaming Support Specialist with Czech, Polish, Hungarian, Romanian, Italian, French

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – global provider and visionary in the field of managing customer
experience. We are looking for team-oriented, motivated and bright gamers for the role of
BackOffice Gaming Support Specialist with Czech, Polish, Hungarian, Romanian, Italian, French and English.

Essential Duties and Responsibilities:
* Offering help to players via tickets and chat, resolving any issues that they have;
* Monitoring and taking note of issues that are reported frequently and reporting to the
appropriate teams;
* Striving towards providing the best customer experience;
* Working with a dedicated team of gamers and providing a player-to-player support
experience.

Requirements:
* Fluent in Czech, Polish, Hungarian, Romanian, Italian, French and English;
* Gaming experience – able to relate to player’s problems, community and mindset;
* Understanding player support and familiarity with terminology used;
* Motivated to improve, solve problems and contribute to team’s efforts.

Our client offers:
* Strong salary and a social benefits package (additional health insurance, transportation
allowance, special discounts for employees, yoga classes, massages, in office psychologist);
* Recognition programs and employee referral bonuses;
* Fully covered training and career growth opportunities;
* Friendly and supportive work environment that puts emphasis on team work and work-life
balance;
* Fresh and pleasant office space with modern features (Relax zones, PlayStation).

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_GLAGFE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)