Player Support Specialist with Italian or German

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of corporate cultures and thus enabled us to locate the best candidates for our clients.

For one of our clients, a company leader in online gaming and entertainment globally rewarded several times, we are looking for:
Player Support Specialist with Italian or German

Main Responsibilities:
Being the point of contact for customer account management queries and resolution handling via email, Live Chat, and telephone;
Recording accurate information and maintaining detailed and in-depth records;
Logging tasks in accordance with company guidelines;
Handling and verifying customers’ documents;
Building and maintaining relationships with existing and new customers;
Meeting pre-determined productivity, quality, and targets, as well as providing accurate reports for the activity.

The client offers:
Competitive salary and bonuses;
Flexible working hours;
Food vouchers and transportation allowance;
Health Insurance package;
Sports card;
20+ days paid leave;
Birthday bonus;
Great office location;
Fancy recreation area;
Excellent career development opportunities;
Team building events.

Job requirements:
Fluent level of Italian/ German and English (C1);
Excellent soft skills, self-confidence, and organizational skills;
Customer-oriented attitude;
Flexibility, multitasking, and proactivity;
Previous experience in BPO field as Customer Support, sales or similar will be considered an advantage;

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.

HRS Bulgaria has License 2361/15.09.2017