Solutions Consultant - Dutch and English Speaking

Are you a customer-focused professional with a passion for providing exceptional support and strong attention to detail? Do you have a background in compliance and experience in a similar role? If so, we want to hear from you!

RESPONSIBILITIES:
Provide 24x7 remote support to customers via mail or phone calls
Manages service requests through different access channels
Ensures that the customer is entitled to the service and validates customer contract details
Manages customer expectations and identifies customer problems
Performs re-entitlement and clarification and contacts customer in case clarifications are needed
Performs end-to-end monitoring of critical events and ensures fluid handling
Handles on-time customer escalations and complex situations

REQUIREMENTS:
Excellent language skills in Dutch (B2/C1);
Good level of written and verbal communication in English
Very good analytical and problem-solving skills
Ability to work on shifts
Candidates living at a reasonable distance outside of Sofia are encouraged to apply for this position. The company offers a flexible hybrid work model that enables you to work from home, and you will be expected to come into the office a few times a week to collaborate and connect with your colleagues.

We offer a competitive salary and the opportunity to work with a dynamic and diverse team of professionals. If you are looking for an exciting new challenge, apply today by submitting your detailed CV!

Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without discrimination based on gender, marital status, national origin, age, creed, religion, race, color, ancestry, sexual orientation, or physical or mental disability. All applicants will be informed, and shortlisted candidates will be invited for an interview.
Manpower Bulgaria has License № 382/29.11.2021 for providing human resources services