Experienced Customer Success Specialist with German and English

Who we are:

Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today's experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking and more.

What we are looking for:

Our partner is a well-known international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation, best-in-class reliability and cost of ownership, with a solutions that are optimized for value within their applications.
Currently, they are opening their new service center in Bulgaria, and we are looking for a motivated and eager-to-learn professional to join their team in the role of:

Experienced Customer Success Specialist with German and English

Responsabilities:
Sales order & Claims creation
Maintenance of customer portal
Customer query handling related to TAT or amendments to orders  
Disputes / Issue resolution and RCA  
MIS reporting as needed 
Responsible for & Understands Order Management Process

Requirments:

Level of English B2 and level of German B1
Previous experience on a similar position (at least 2 years)
A very high level of Customer Orientation
Should have Analytical skills.
Order management – Prior Order Booking experience in Oracle
Ability to work fact-based with high agility, accuracy and attention to detail
Ability to determine and resolve root cause issues
An understanding of business processes and controls
Able to follow processes and provide “Best in Class” service and support
Ability to work empowered, transparent and to tight deadlines and manage own and department workload accordingly
Ability to work as an individual but also with other team members with minimum supervision once training is completed
Good working knowledge in MS Office applications: Word, Excel, & PPT
Good interpersonal and communication skills both written and oral

What we offer:
Long-term job security with permanent contract
Additional health insurance and life insurance
Food vouchers
Regular shifts, Mon-Fri (9h to 18h)
Competitive salary + extra bonuses
World-class on-the-job training
Multisport card partially covered by the company
You will become part of a recognized international market leader and can enrich your CV
An ambitious corporate culture that encourages internal promotions and professional development
Team building and social activities, volunteer participation, charity events and much more
Apply and you will get the full broad information about your possibilities with us

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted