Рекрут Про ЕООД

Customer Support Team Lead with Turkish
Novi Global is an international executive search company originally set up in Ireland. We are working globally across various industries & functions with offices in Ireland, United Kingdom, Spain, Saudi Arabia, South Africa, Pakistan, Gibraltar and Bulgaria. Through our Affiliates, our reach is global, with hundreds of recruiters extending into the Americas, Africa, the Middle East, Europe and Asia.

Our specialty is Executive Search and specific white-collar recruitment projects, headhunting the right candidates for our clients, in a professional, confidential and discreet manner. For us, it is not about quantity, but a quality approach, which is valued by our clients and candidates alike.

---------------------- OUR CLIENT --------------------

Our client is an international company that provides online gaming and entertainment services. The company has a partnership with more than 50 online gaming providers across the world. For their newly established team in Sofia they are looking for a highly motivated:

Customer Support Team Lead with Turkish


• Work closely together with the CS Manager, Finance, Marketing and Technical teams;
• Deep internal knowledge on all of the company products;
• Respond promptly to Agent’s inquiries;
• Suggest improvements to the company CS processes, both procedural and involving changes to the software used;
• Monitor quality of chats and emails (avg time, quality, empathy, problem-solving. etc.…);
• Assist and Monitor on the KYC & SOW/SOF Processes;
• First point of contact with Providers;
• Conduct Induction & coordinate training to new employees;
• Provide feedback on CS Agent performance, which will be used for the quarterly bonus;
• Assist the CS Manager with any tasks which will be required.


• Fluency in Turkish language.
• Good English language would be a plus.
• At least 3 years of experience on a Team Lead role in BPO or customer service company;
• Proven experience in managing a team to achieving successful results;
• Experience in the i-gaming industry would be plus.
• Excellent communication and analytical skills.
• Has great attention to detail and is well organized.
• Ability to easily deal with challenging situations.
• Desire to manage and build a team.
• Excellent computer skills.

Should you consider yourself as the right candidate for this role, we would be glad to receive your CV in English.

Only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing Novi Global to work and process with your personal information following the Law for Personal Data Protection.

Agency license Number 2123 issued on 04.10.2016.
Изисквания към кандидата

Езикови познания:
Английски език, Турски език

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Трудов срочен

Ниво в йерархията:
Средно управленско ниво

Контакт център (call centers)
Населено място:
Гр. София
гр. София, ж.к. Лозенец, ул. Цветна градина 77-79
Рекрут Про ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
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