German Customer Advisor for Book Lovers – Burgas- Бургас
We are Sutherland

Sutherland is a global leader in Customer Experience Management (CXM). For over 37 years, we have taken care of our customers' customers, continuously accelerating growth through cutting-edge solutions and robust automation.

An international company with offices in 60 locations worldwide, Sutherland has been operating in Bulgaria since 2008. There are over 2,000 employees working in the country, providing customer service and technical support in 17 languages. At Sutherland you can work with great people on interesting projects for some of the world's biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment.

Join our growing Team for the biggest e-commerce brand in the world!
Good storytelling starts with great listening. For our client, this means each role and every project has their audience in mind. We offer you an opportunity to join our exceptional team of Customer Service Experts with German for our program for the world-wide leader in e-commerce. The role will have a one-month training in our Burgas office followed by full-WFH.

Handle incoming customer inquiries about our client’s key products – audio books, music and all different kinds of genres
Sharing thoughts and help items with passionate book lovers
Focus on representing the company in the best way possible and solving customers’ queries
Providing efficient, complete, and friendly answers

About YOU:
Excellent command of the German language (B2-C1)
Good level of English (B2)
Passion and knowledge of books, authors and podcasts is an advantage
Organizational and prioritization skills
Desire to help customers and contribute to the team's success
Analytical mindset and strong problem-solving skills
Eager to learn, self-motivated, and goal oriented

MORE reasons to join our team:
Fully digital employee services through eSignature
Employee assistance program, including 24/7 access to psychological support
Employee discounts portal featuring over 20 exclusive discounts
Employee referral program
Rewards and recognition program
Relocation package if you are relocating from another city or country
Multisport card partially covered by the company
In-house learning and development portals with training options for Certification
Multiple events organized in the office for employee engagement as well as wellness initiatives
Gift for birth or adoption
Corporate social responsibility events and team buildings
Exposure to global business knowhow
Available parking space, regulated by company policy
Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Трудов безсрочен

Ниво в йерархията:
Студенти/Стажанти, Служители

Консултантски услуги
Контакт център (call centers)
Населено място:
Гр. Бургас
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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