Каргил България ЕООД

Laytime and Invoice Operator | Ocean Transportation- Варна
Working at Cargill is an opportunity to thrive – a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. You will be proud to work for a company with a strong history of ethics and a purpose of nourishing people. We offer a diverse, supportive environment where you will grow personally and professionally as you learn from some of the most talented people in your field. We combine 153 years of experience with new technologies and insights to serve as a trusted partner for food, agriculture, financial and industrial customers.

In 2014 we established the headquarters for our European shared business services center in Bulgaria. Our center – Cargill Business Services Sofia, who is rapidly growing, won the award for Shared Service Centre of the Year for both 2017 and 2018.

Position Summary
The Laytime and Invoice Operator Level 1 is considered as developing professional in the Laytime and Freight Invoice area, with fundamental knowledge and core skills to conduct complex activities fairly independently in resourceful and effective ways. The role is part of Global Execution engine and actively collaborates with Vessel Operators for more efficient and profitable Operations execution. Conducts main activities with oversights from Level 2 Operators.
Handles Day to Day interactions with Customers in the Laytime and Invoice area. First point of contact for open voyages prior escalation phase.
Provides close follow up on laytime calculations, involves Operator Level 2, or direct supervisors in case of no customer replies, delayed large receivables settlements.

The role requires follow up on Standard processes, critical thinking and agility. Learning capacity is critical for further expertise growth in the Laytime area.

Principal Accountabilities

Handles Day to Day communication with Customers, colleagues, related to freight, laytimes: replies to enquiries within same day.
Updates IMOS with freight rates and prepares Freight Invoicing after review of relevant communication, Charter Partiess and other commercial agreements, inputs from Vessel Operators, MOCs and traders :Invoice accuracy and timeliness.
Prepares Dispatch/demurrage (laytime) calculations focusing on maximizing profit and service quality with customer and presents for review: Calculation Timeliness and Accuracy.
Follow up and negotiations of Laytime calculations with customers till agreement: 60 days timeline.
Close work with the Vessel Operations desk for critical information from the physical operations of the ship, relevant for Laytime and Invoice accuracy.
Close work with the Credit Control team for the follow-up on due payments under freight/laytime invoices.
Follows Standard Operating Procedure for assigned full rigour/key customers (customers database, active engagement in building customer knowledge and relationship): Customer Satisfaction Survey results.
Knowledge sharing, centre of expertise
Reviews Charter Parties and Statements Of Facts, identifies potential gaps and provides proposal for value add to Operator Level 2 or Direct supervisor prior laytime preparations.
Participates in trainings and workshops on customer specifics, value add opportunities .
Actively shares lessons learned, value add opportunities, other knowledge through knowledge sharing platform, and other forums, subject to review and validation from Level 2 Operators.
Identify process gaps and propose corrective and improvement actions.


Bachelor’s degree
Fluent English spoken/written
Post graduate in Port Operations and Ship logistics or 2 years working experience in logistics operations / shipping post fixture or 3 years in other finance or administrative functions + ICS
Strong communication skills
Excellent customer service skills
Team player, mature, self-motivated, able to work under pressure and meet tight timeliness
Pro –active
High attention to detail
Computer Literate
Organization agility
Ability to adapt to new situations and work effectively, under pressure, in a changing environment
Time management, stress management, cultural differences management
Timely decision making, problem solving, negotiating, priority setting, customer focus
Coaching mindset
Critical thinking
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

Консултантски услуги
Населено място:
Гр. Варна
ул. Тодор Каблешков 71
Каргил България ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Каргил България ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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