Ubisoft Player Support Agent with Spanish - дистанционна работа

Who is Concentrix?
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.


Your Job Role:

• To handle PC/Console gaming issues by providing solutions to the gamer’s cases via chat;
• To handle the communication with the gamers in a professional manner, taking ownership of their cases, and deliver an exceptional customer experience with every interaction;
• To provide accurate, valid and complete troubleshooting by following the right processes and using the right tools;
• To contribute positively towards the achievement of individual and team performance targets, Service Levels, and Customer Satisfaction Surveys;
• To develop a deep knowledge of our client’s products and process;
• To support the extended teams, new projects and the wider business as and when required;
• To show flexibility to work shifts as needed with an understanding for the demands of the business and our clients.

What you need to have:

• To be near native in Spanish and advanced in English;
• To be an active gamer and familiar with both PC and Console gaming;
• To be proficient in troubleshooting technical issues in a Hardware/PC/Console environment;
• To have a good understanding of social media activity, Facebook, Twitter, YouTube, and Gaming Forums/Communities;
• To be able to work on weekends;
• To have a friendly personality and be a team player;
• To be self-motivated and able to work proactively.

Why to work for Concentrix?

On top of your salary we can offer you:

• To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020
• Opportunity develop your career in a global company of over 225,000 employees across more than 40 countries
• Permanent Work at home
• Free additional medical and dentist insurance
• Transportation allowance
• Multisport card discount
• Refer a friend bonus – one of the biggest at the market
• Variety of company events – recognition initiatives, team buildings, monthly fruit days, breakfast, kids days in the office, free massages and more
• Corporate discounts
• A bright, modern brand new modern office with convenient location
• Relocation support if needed