Non-voice E-commerce Advisor with Spanish- София

We are growing!

Our new client is an online marketplace and clothing reseller. Shaping the next generation of e-commerce for the next generation of consumer. In a world where consumers increasingly value self-expression and individuality, the market for hard-to-find fashion, collectibles, and electronics has never been hotter. For a long time, this market for current culture has been accessible only to a select group of trendsetters. So as more consumers seek to participate in cutting-edge self-expression, how can they get a seat at the table?

Do you want flexible working time? Not a problem!
Our lines are open 10:00a.m. – 2:00a.m. Mon-Sun to help you strike an excellent work-life balance!


Your typical day:
Take ownership of individual customer queries from start to finish to ensure positive outcomes for our customers
Help manage the order fulfillment process
Listen and respond to customer needs and concerns
Research answers or solutions as needed
Resolve customer queries and update system accounts accordingly
Work to improve customer service by monitoring support communications

What you need to have is:
A passion for providing an exceptional level of customer service via non-voice channels (e-mail and chat)
Fluency in Spanish both written and verbal
All training will be completed in English, so an advance level of the language is needed as well.
Excellent communication and customer handling skills
Work experience in a customer service environment is an advantage
Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)
Be organized, have problem-solving and analytical skills
Team player with a great attitude
High school education

What we offer?

We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:

Competitive salary
Flexible working hours Monday to Sunday
Permanent Work at Home
Virtual onboarding and online training
Medical plan fully covered by the company
Internet allowance and Life insurance
Various career development opportunities
Annual reward and recognition events
Holiday pay
Team and Concentrix events

We can't wait to meet you!


Who are we:
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.
We are Different by Design.