Technical Support Representative with Spanish – Microsoft Surface- София

Your day to day role:

You will be responsible for providing support to a wide range of Cisco services. As the first point of contact at Cisco, you will represent the Cisco Brand Promise by delivering a low effort experience and driving a complete resolution of the customer’s needs. You will support customers, partners and Cisco employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support.


Essential criteria:
Fluency in written and spoken English and Spanish
Previous customer service experience in a service driven environment
Computer literacy
Excellent soft skills and emotional intelligence
Decisiveness, ability to identify root cause and willingness to go beyond initial symptoms, thinking strategically

What’s in it for you:
To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020
Opportunity develop your career in a global company of over 225,000 employees across more than 40 countries
Free additional medical and dentist insurance
Sports card discount
Corporate discounts and allowances