Customer Service Professional with Spanish and English

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.

We are seeking for solution-oriented people who will be responsible for interpreting users’ issues in the most accurate way to provide the best possible solution.


Responsibilities:
Communicate with Project Management Professionals, members or credential holders, via phone and e-mail, to provide comprehensive resolutions to their queries, issues and grievances
Keep record of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken
Maintain in-depth knowledge of certifications, credentials, memberships, learnings, events, audit processes, internal policies, and systems used
Refer unresolved customer grievances or special requests to designated departments for further investigation & solution
Identify and assess customer needs to provide first time complete resolution & achieve highest level of customer satisfaction

Required skills:
Excellent command of English plus Spanish both written and verbal
Strong comprehension skills and the ability to “read between the lines” in order to assess a customer’s issue and provide the appropriate solution
Prior experience in customer service will be considered as an advantage
Ability to effectively troubleshoot issues & concerns reported by users
Strong analytical skills
Good understanding of local culture and current events in region supported
Flexible to work on rotational shifts

Why to work for Concentrix?

We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:
Competitive salary
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Life insurance
Annual reward and recognition events
Holiday pay
Team and Concentrix events
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.